Why Asset-Centric Field Service Changes How Teams Think About Service

Leigh-Anne Nugent

Published on: 01/04/2026

A practical Office Hours Insight session on Asset Service Lifecycle, connected asset thinking, work plans in partner experiences, and why first-time fix rate should be treated as a service outcome, not just a metric.

asset service lifecyclesalesforce field serviceconnected assetsasset health scorework plansfirst-time fix rateproactive serviceservice strategy

How to Choose the Right Data Collection Tool in Salesforce Field Service

Leigh-Anne Nugent

Published on: 26/03/2026

A practical comparison of data capture flows, work plans, and mobile actions in Salesforce Field Service, with insights on when each tool fits best for mobile field workflows.

salesforce field servicedata capture flowfield service mobile actionswork plansmobile data collectionfield service formstechnician workflowsalesforce field service innovation